Returns & Refunds

Digital Products

Due to the nature of digital products, all sales are final. We do not offer refunds or accept returns for any digital products purchased through our website. Please ensure that you have read the product description and requirements carefully before making a purchase.

Custom and Personalized Orders

Custom and personalized orders are made specifically for you based on your specifications. As such, we do not accept returns or offer refunds for these items. Please ensure that all details provided for customization are accurate and complete.

Standard Items

We take great care to ensure that our products are of the highest quality when shipped. However, if a standard item you receive is defective and cannot be used at all, we will offer a refund. Please note that returns are not accepted for standard items under any other circumstances.

Sale Items

All sales on discounted or sale items are final. We do not accept returns or offer refunds for sale items.

Shipping

Once the product leaves our facility, it is out of our hands, and we cannot be held responsible for any handling during shipping. If anything happens to the product during shipping, we are not held liable. Please ensure that you provide accurate shipping information to avoid any issues.

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Exchanges

We only replace items if they are defective or otherwise unacceptable in terms of the Consumer Guarantees Act 1993 (where applicable). If you need to exchange it for the same item, send us an email at paperpenetc@gmail.com to explain the issue.

Change of Mind

We do not accept returns or offer refunds if you change your mind after making a purchase. Please review your order carefully before finalizing the transaction.

Contact Us

If you have any questions or concerns regarding your purchase, please contact our customer support team. We are here to assist you and address any issues you may have.

Thank you for your understanding.